Shipping Policies

“Shipping & Return Policy: GenixCare is committed to uncompromising quality and customer satisfaction. All our products are backed by a 100% Satisfaction Guarantee. We use third-party courier services to handle the shipping of our products. Once the package is handed over to the courier service, they become responsible for the delivery of the package. You’ll receive an email with a tracking link once your order is placed. Look for it in your mailbox and be sure to add ‘Genix Carespharma.com’ to your email address book. If you need assistance, please call +92-310-0000202 or email us at [email protected]. We currently offer Free Standard Shipping if your order is over Rs. 1000/. Shipping may take 2-4 days working day.

Note: Please be aware that shipping times may be affected by natural disasters, weather conditions, road blockages, or other unforeseeable circumstances

If you’re not satisfied with any product, you may return it within 10 days of purchase. For any product that you’re not satisfied with, please call +92-310-0000202 or email us and you’ll receive instructions on how to get an exchange or a refund. If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.

If you purchased GenixCare products online on another website, please follow the instructions on that site for returns and refund. If you purchased GenixCare products at one of our retailer partners, please return the item to that store according to their return and refund policy. We stand by the quality of our products 100%.”

FAQs

Q: How do I track my order?
A: Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “Genixcare.com” to your email address book. If you need assistance, please call +92-310-0000202 or email us at [email protected].

Q: What are the shipping charges & time?
A: We currently offer Free Standard Shipping if your order is over Rs. 1000/. Shipping may take 2-4 days, but please be aware that shipping times may be affected by natural disasters, weather conditions, road blockages, or other unforeseeable circumstances.

Q: Who is responsible for the delivery of the package?
A: We use third-party courier services to handle the shipping of our products. Once the package is handed over to the courier service, they become responsible for the delivery of the package.

Q: What are the exchange, return and refund policies for Genixcare.com?
A: Any product may be returned within 10 days of purchase. For any product that you are not satisfied with, please call +92-310-0000202 or email us and you’ll receive instruction on how to get an exchange or a refund. If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instruction on how to send the product back.

Q: How do I return GenixCare products if purchased from a different store?
A: If you purchased GenixCare products online on another website, please follow the instruction on that site for returns and refund. If you purchased GenixCare products at one of our retailer partners, please return the item to that store according to their return and refund policy.

Q: What is GenixCare’s satisfaction guarantee?
A: All our products are backed by a 100% Satisfaction Guarantee. We stand by the quality of our products 100%.