Return & Refund Policy

At GenixCare, we are committed to providing uncompromising quality and customer satisfaction. We accept returns and refund requests within 10 days of purchase, subject to certain terms and conditions.

Terms & Conditions:

1. Only unopened products can be returned.
2. If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible.
3. GenixCare will provide instructions on how to send the product back.
4. If you purchased GenixCare products online on another website, please follow the instructions on that site for returns and refunds.
5. If you purchased GenixCare products at one of our retailer partners, please return the item to that store according to their return and refund policy.
6. Refunds will be processed within 10-20 business days of receipt of returned products.
7. Shipping charges are non-refundable.

FAQs:

Q: What is your return policy?
A: We accept returns within 10-20 days of purchase for unopened products. If the product has been opened or tampered with, it cannot be returned.

Q: How do I initiate a return?
A: Please call +92-310-0000202 or email us at [email protected] to initiate a return. Our customer care agent will guide you accordingly.

Q: Can I return products purchased from another website or retailer?
A: If you purchased GenixCare products online on another website, please follow the instructions on that site for returns and refunds. If you purchased GenixCare products at one of our retailer partners, please return the item to that store according to their return and refund policy.

Q: How will I receive my refund?
A: Refunds will be processed within 10-20 business days of receipt of returned products. The refund will be made to your Bank Account/Easy Paisa/Jazz Cash or any other money transfer medium are per company policy.

Q: What if I suspect my product has been tampered with?
A: If you suspect your product has been tampered with, please be sure to keep the original product and product packaging, if possible. Contact our customer care at +92-310-0000202 or email us at [email protected] to initiate a return.

Q: Can I exchange a product?
A: We do not offer product exchanges. If you wish to exchange a product, please initiate a return and then place a new order for the desired product.

Q: Are shipping charges refundable?
A: No, shipping charges are non-refundable.

Q: How long will it take to process my refund?
A: Refunds will be processed within 7-10 business days of receipt of returned products.