Cash on delivery

GenixCare offers its customers an easy, secure, and most reliable method of payment for online purchases with cash on delivery (COD) across Pakistan. COD ensures that customers pay only after receiving the product. Customers can purchase their favourite products online and pay when they receive their parcel.

Terms & Conditions:

  1. The courier company will only allow customers to open the package after payment has been made.

  2. Please DO NOT receive the package if it appears tampered with, opened or damaged.

  3. Cash on Delivery services are available for purchases up to Rs. 30,000/-

  4. For purchases above Rs. 30,000/-, please contact our Customer Service Representatives.

FAQs:

Q: What is Cash on Delivery (COD)?
A: Cash on Delivery (COD) is a payment method where customers pay for their purchases in cash when they receive their order at the time of delivery.

Q: How does Cash on Delivery (COD) work?
A: When you place an order using COD, your product will be shipped to your address, and you can pay the courier person in cash when you receive your order.

Q: Is Cash on Delivery (COD) available for all products?
A: Cash on Delivery (COD) services are available for most of the products on our website, subject to certain terms and conditions.

Q: What is the maximum amount for Cash on Delivery (COD) purchases?
A: Cash on Delivery (COD) services are available for purchases up to Rs. 30,000/-. For purchases above Rs. 30,000/-, please contact our Customer Service Representatives.

Q: How do I place a Cash on Delivery (COD) order?
A: To place a Cash on Delivery (COD) order, select the COD option at checkout. Once your order is confirmed, it will be shipped to your address, and you can pay the courier person in cash when you receive your order.

Q: Can I open the package before making the payment for a Cash on Delivery (COD) order?
A: No, the courier company will only allow customers to open the package after payment has been made.

Q: What should I do if my Cash on Delivery (COD) package is tampered with or damaged?
A: Please DO NOT receive the package if it appears tampered with, opened or damaged. Instead, please contact our Customer Service Representatives immediately.

Q: Can I return a product purchased using Cash on Delivery (COD)?
A: Yes, you can return a product purchased using Cash on Delivery (COD). Please refer to our return policy for more information.

Q: Is Cash on Delivery (COD) available everywhere in Pakistan?
A: Cash on Delivery (COD) services are available across Pakistan, subject to certain terms and conditions.

Q: Are there any additional charges for using Cash on Delivery (COD)?
A: No, there are no additional charges for using Cash on Delivery (COD). The total amount payable will be the product price plus shipping charges, if applicable.

Q: Can I cancel a Cash on Delivery (COD) order?
A: Yes, you can cancel a Cash on Delivery (COD) order before it has been shipped. Once the order has been shipped, it cannot be cancelled.

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