Shipping Policies
GenixCare is dedicated to maintaining the highest standards of quality and ensuring customer satisfaction. All our products come with a 100% Satisfaction Guarantee. We utilize third-party courier services for the shipment of our products. Once the package is transferred to the courier, they assume responsibility for its delivery. Upon placing your order, you will receive an email containing a tracking link. Please check your inbox and add ‘Genix Carespharma.com’ to your email contacts. For any inquiries, you may contact us at +92-310-0000202 or via email at [email protected]. We are pleased to offer Free Standard Shipping for orders exceeding Rs. 1000/. Delivery normally takes between 2 to 4 working days.
Please note that shipping times may be influenced by natural disasters, adverse weather, road obstructions, or other unforeseen events.
If you are not completely satisfied with a product, you may return it within 10 days of your purchase. For assistance with returns, please contact us at +92-310-0000202 or email us, and we will provide you with the necessary instructions for an exchange or refund. If you believe your product has been tampered with, please retain the original product and packaging if possible, as we will guide you on how to return it.
For GenixCare products purchased online from other websites, please adhere to the return and refund policies outlined on those sites. If you acquired GenixCare products from one of our retail partners, kindly return the item to that store in accordance with their return and refund policy. We are fully committed to the quality of our products.
FAQs
Q: How can I track my order?
A: After placing your order, you will receive an email with a tracking link. Please check your inbox and ensure that you add “Genixcare.com” to your email contacts. For further assistance, contact us at +92-310-0000202 or email [email protected].
Q: What are the shipping charges and delivery timeframes?
A: We provide Free Standard Shipping for orders exceeding Rs. 1000. The estimated delivery time is between 2 to 4 days; however, please note that these times may be influenced by natural disasters, adverse weather, road closures, or other unexpected events.
Q: Who is accountable for the delivery of the package?
A: We engage third-party courier services to manage the shipping of our products. Once the package is transferred to the courier service, they assume responsibility for its delivery.
Q: What are the policies regarding exchanges, returns, and refunds for Genixcare.com?
A: Products may be returned within 10 days of purchase. If you are dissatisfied with any product, please contact us at +92-310-0000202 or via email for guidance on how to proceed with an exchange or refund. If you believe your product has been tampered with, it is advisable to retain the original product and packaging whenever possible. We will provide instructions for returning the item.
Q: How can I return GenixCare products purchased from a different retailer?
A: For GenixCare products bought online from another website, please adhere to the return and refund instructions provided on that site. If the products were purchased from one of our retail partners, kindly return the item to that store in accordance with their return and refund policy.
Q: What does GenixCare’s satisfaction guarantee entail?
A: We offer a 100% Satisfaction Guarantee on all our products, affirming our commitment to the quality of our offerings.
Q: What is the estimated delivery time for my order?
A: For orders placed within Karachi, the expected delivery time is between 1 to 2 days. For orders originating from outside Karachi, delivery is anticipated within 3 to 4 business days.