Return & Refund Policy

At GenixCare, we prioritise exceptional quality and customer satisfaction. We accept returns and refund requests within 10 days of purchase, subject to specific terms and conditions.  

Terms and Conditions: 

1. Only products that remain unopened are eligible for return.
2. If you believe your product has been tampered with, please retain the original product and packaging whenever possible.
3. GenixCare will provide guidance on how to return the product.
4. For products purchased online from other websites, please adhere to the return and refund procedures outlined on that site.
5. For items bought at our retail partners, please return them to the respective store in accordance with their return and refund policy.
6. Refunds will be processed within 10 to 20 business days following the receipt of returned products.
7. Shipping fees are non-refundable.

FAQs:

 Q: What is your return policy?

A: We accept returns for unopened products within 10 to 20 days of purchase. Opened or tampered products are not eligible for return.

Q: How do I initiate a return?

A: To initiate a return, please contact us at +92-310-0000202 or email [email protected]. Our customer service representative will assist you.

Q: Can I return products purchased from another website or retailer?

A: For products bought online from other websites, please follow their specific return and refund instructions. For items purchased at our retail partners, return them according to that store’s policy.

Q: How will I receive my refund?

A: Refunds will be processed within 10 to 20 business days after we receive the returned products. Refunds will be issued to your bank account, Easy Paisa, Jazz Cash, or any other money transfer method as per company policy.

Q: What should I do if I suspect my product has been tampered with?

A: If you suspect tampering, please keep the original product and packaging if possible.